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19 MARCH 2023 I PURCHASED BRACELET FROM TIFFANY & CO, BOLOGNA, ITALY AS A GIFT WORTH £3,000. MY WIFE HAS WORN IT ONLY A FEW TIMES. RODIUM PLATING COMING OFF BADLY. BIRMINGHAM BOUTIQUE INSULTED MY WIFE WHEN SHE TOOK THIS TO THEM. CALL CENTRE CANNOT EVEN SAY THE SAME THING. GET DIFFERENT STORY EVERY TIME I CALL. THIS BRACELET IS TOTALLY UNFIT FOR PURPOSE YET THEY REFUSE TO REFUND.
100%, IF SAME ISSUE WITH CLAIRES ACCESSORIES, THEY WOULD HAVE GIVEN REFUND.
TIFFIANY & CO, ONCE THEY HAVE YOUR MONEY DO NOT WANT TO GIVE IT BACK DESPITE THE INTERNATIONAL WARRANTY.
Products used:
TIFFANY & CO BRACELET
DO NOT USE TRIP.COM
BOOKED TRIP TO PARIS. TRIP.COM SHOWED HOTEL IN ONE LIGHT. ON ARRIVAL IT WAS ABSOLUTELY HORRID. WORSE STILL, STAFF, INCLUDING MANAGER OF ABSOLUTE NO HELP. EVEN OTHER GUEST WERE COMPLAINING.
ON RETURN, CONTACTED TRIP.COM FOR REFUND. TO DATE, THEY HAVE SIDED WITH THE HOTEL DESPITE PLENTY OF EVIDENCE, INCLUDING HAVING CONTRACTED A SKIN RASH WHILST AT THE HOTEL.
ABSOLUTELY NO ONE CARES ABOUT US, THE GUEST. THIS INCLUDES THE CEO, JANE SUN. SHE CAN'T EVEN BE BOTHERED TO RESOND TO EMAILS.
DO NOT USE THEIR SERVICE!
Products used:
BOOKED HOTEL ROOM
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Hello Jay S.,
Thank you for raising this concern. We apologize for any inconvenience you have encountered. Please know that we are here to help you in any way possible. Please allow us to help you further with your concern. We'll have your booking checked.
1. Please send us your detailed concern and booking details at hotelbookingescalations@trip.com.
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Thank you for your cooperation and understanding. We look forward to your information.
Best regards,
March
Trip.com