Frederick H.

I've been getting my business cards from Vistaprint for years. Suddenly their quality and customer service has hit rock bottom.

I received my 200 cards with a giant QR code covering the entire front of the card. This was so obviously a mistake, anyone in a print shop could have caught it and corrected it. But instead, they shipped me the cards. The QR code had nothing to do with my business or organization. It covered my name, address, and company logo.

I have the card shipped by Express delivery, and paid extra. They arrived 2 days after the promise date.

After I received the 200 misprint cards, Vistaprint, of course, agreed to reprint the order. But they refuse to overnight express the print job, so I had to wait another 7 days. Once again, we are at day 8.5 and still no cards.

Customer service was deplorable. I could not reach anyone by phone, so I used the online chat. The entire conversation was obviously the product of preformatted statements. It was as if I was chatting with someone hitting function keys. When I finally got the representative to speak in normal sentences, the conversation was confusing and convoluted. First the agent blamed me for the misprint, completely illogical, because my design template was visible on her screen. Then the agent all but refused to connect me with the supervisor. After waiting on chat box hold for 27 minutes, a supervisor came up on the chat. The supervisor promptly cut me off.

I've lost all confidence that Vistaprint can complete an order correctly on time.

Take a look at my photo and imagine anyone in a print company making 200 copies of this then shipping it to a customer.