I have been buying products from AliExpress for years and if I can add as a reseller I buy from other sites as well
The facts are -
-Sellers have descriptions/images of a product then send you something else. (The Chinese or whoever seem to have a different approach to advertising products they sell)
-Products you buy on Ali Express might be cheaper than elsewhere (e. G local) BUT warranty does Not exist!
- Products you buy might be cheaper than elsewhere BUT Returns, free returns(no such thing) and warranty is irrelevant if the buyer pays all postage fees -if it's return to the seller or /and repost by the seller.
-Products you buy might be cheaper than elsewhere BUT it takes depends to what country 1-3 months to receive the product.
-Products you buy might be cheaper than elsewhere (local) BUT you might not receive the purchased item!
-Dispute claim - Not always in the buyers favour even if the buyer is right!
Summary:
For many years Ali Express has had an unprofessional work practice and it's not getting any better, even though they have a dispute process Aliexpress needs to realise that buyers are on their site to buy products and NOT to open disputes!