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Presumably due to the review at sitejabber DHGate wrote a nice answer for the audience but they did not follow up with my problem. Thus, the conclusion remains the same avoid DHGate at all costs - no support or even respect for the valued customer.
However sitejabber is a great tool for the people - keep the good work and give us a handle against malicious traders!
Frank S.'s review of DHgate earned 7 Very Helpful votes
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Hi Frank,
Please provide us the correct order number for your complaint. That way, we can check the status of your order and we can provide the correct resolution to your concern.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com