Frank N.

On Sunday, November 27th, we traveled from Leon to Los Angeles. My daughter packed a Sony laptop computer in her checked baggage. When we arrived, the bag had been opened and the computer was gone. I contacted by phone Volaris. The customer service representative started an investigation with our reservation number. He said to allow 24 hours and that we would be contacted. We have not heard from Volaris, and would like to know the progress of the investigation.

Upon questioning the airline, my live chat was terminated, proving that in Mexico, it's not a question of morality - only of opportunity. Stay away from these thieves.