Below is an email response i had received from the vendor when UPS failed to announce they had deliver my order. I guess he thought this was an amazon package. Please consider when purchasing any precious metals from them. It sounds like no one will claim responsibility but the customer.
UPS & USPS have both modified their signature confirmation delivery process to make delivery safer for everyone. They will no longer require signatures, but will instead make contact with the recipient, ask them for their name and enter it on their behalf.
We're hearing from customers that this process is not always being diligently followed, and that items are being left on front porches without any notification from the driver. We therefore advise you to be attentive and stay home on the day of expected delivery to ensure you receive your package.