Hayk M.

I recently had an unsatisfactory experience with JM Bullion that I feel compelled to share. I placed an order for a bar using ACH payment, and the funds were promptly deducted from my account on February 8th. However, not long after, I received a call from JM Bullion informing me that they were unable to complete my order due to some undisclosed issues, and they asked me to consider wiring the money instead. I declined this alternative, opting to cancel the order altogether.

Following the cancellation, I expected a swift refund of my funds. However, it's now March 8th, and I have yet to see the refund reflected in my account. Upon inquiring about the delay, I was informed that the refund would be issued on March 16th. This means that JM Bullion has had my funds for over a month, which is unacceptable by any standard of customer service.

The lack of clear communication and the significant delay in processing the refund has been a major inconvenience. It's disappointing to witness such practices where customer funds are held for an extended period without a valid reason. This experience has considerably eroded my trust in JM Bullion, and I find it hard to recommend their services based on my experience. Customers expect and deserve better, especially when it comes to financial transactions of this nature.