francis a.

I was scammed a couple of times. Ebay states "your money is protected" with us, but it isn't. One occasion, I purchased an item, which I had to return. Upon receiving the Item I returned, Ebay gave me a refund minus the shipping fees; two weeks later, Ebay again wenti nto my account and took out more money out of what they had refunded, why? I don't know, I put in a claim, but they never answered. On another occasion, I purchased an item which cost me 61.13, I never received the item, I contacted the seller a couple of times, to which the seller kept saying, contact the post office, FedEx and UPS, to see if they had my item(which I did) they all agreed they didn't have my shipping, EBay's customer service decided that I would not get my money back. So where is the consumer protection? Why did I lose my money? Ebay too often takes the seller's side and not the customer. I DECIDED I WOULD NOT USE EBAY EVER AGAIN. I much, much prefer Amazon, Walmart, Overtock, because I never had a problem with them. THANK YOU AMAZON.COM