Frances S.

Ive been a loyal customer to this business for over 8 years. Last week I went in with two parts the tension pulley and the serpentine belt prior to getting my car towed which i had to pay out of pocket I called and asked how much to replace both parts Jordan the shop owner stated it will be $50.00 since I was bringing my parts in which cost me over $40.00 dollars. I get the vehicle towed and he stated he only quoted me for the serpentine belt I asked him how much more and he said he will let me know. They raised my car and told me I did not have to replace the pulley that the reason the belt was tearing and breaking was because I had an oil leak. Then he said it will be $140.00 I paid and left the very next day I went down the street with my car and the belt broke once again. I called and he sent a tow truck and told me i brought either the wrong belt or a defective one. I was charged once again $56.00 for the tow and a new belt. Yesterday 5/21/2020 my belt broke once again on my lunch break. I called and he sent a tow again before he sent anyone I sent him a text letting him know that if he was planning on charging me 3 times for the same problem to not send a tow and I will file suit. He called me today and stated it was the tensioner and asked for me to pay $180.00 $75.00 for the part and $105.00 for labor i sent him a text and asked for him to only charge me for the part and that i feel the labor should be for free since they are the experts and this was the third time in a week that this has happend. He text me back stating he put a new belt which means my car will again break down. I will be filling suit this is unacceptable and a rip off business and i cant believe they will treat a loyal customer and I brought in more then 6 customers to this shop over the years.