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Beware of this store! Now only does the return department never answer the phone or emails, they charge you a ridiculous 25% restocking fee even when the box is not opened! They are taking advantage of the elderly knowing full well that within this age group, products can be returned for multiple reasons. I never even opened the box that the phone I bought for my elderly mother came in yet I was charged this insane fee... Never again will I buy anything from them.
Love these customized cards... great service also,
Fogarty X.'s review of The Alzheimer's Store earned 3 Very Helpful votes
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Company sent my order to the wrong address and refused to remedy the problem. Told me I would...
I purchased a comfort puppy for my Mom who has alzheimers. The cost was $140.00. When I showed...
Due to the nature of our products, many being end of life, Incontinence and medical products that come in contact with medication and with the body, our return policy has to be strict to ensure the safety of our employees and customers. If items are opened they cannot be resold and require a restocking fee - and they are then donated.
Restocking fees also help to cover the original shipping costs to get the product to our customers and for the returns department to inspect the item and process the credit.
We have an excellent customer service staff that is available during regular business hours. We return calls and chats as soon as we can.
Our company was created to assist the elderly. We would never take advantage of this and our return policies are clear and like any online store, they should always be read before making a purchase.
Thank you!