Purchased an electric goKart with charger. Charger worked one time. They would not talk to me about me problem. Said I had to file complaint on line with pictures. After doing so was replied by Family GoKarts that buying a replacement was out of their hands since the manufacturer had to respond to them about my request for a replacement charger even after I said I would pay for a new one plus shipping. Service Request #4879, original order # *******