I have been a Yoox customer for months now.
I have received a total of 2 products from 6 orders placed, one of which was the wrong item.
Let me tell you why you shouldn't order from Yoox:
- Their customer service is terrible, after receiving the incorrect item, they told me the only thing they could do is have me ship the item back (which is NOT something I want to do, I just wanted to receive my item), pay for the costs and they would "charge me the same amount" for the shirt I originally had ordered. How hard is it to just send me the shirt I ordered and not have me waste time and gas to fix their mistake.
- Your order will be canceled 70% of the time. If you're a believer in online shopping, please stay away from Yoox. It took me 2 calls to their customer support and 1 call to my bank to be able to diagnose the problem.
- Any other trustworthy online retailer would send you the item you ordered at NO cost, in order to not inconvenience the customer even further. An example would be GymShark. I had ordered from them, they sent me the wrong item, they let me keep the item and sent me the correct one, at NO COST. Yoox however, wanted me to drive down to the USPS office, return the shirt, and wait however many weeks it would take for them to fix my order. The best part? : They item I had ordered originally was out of stock.
So do me a favor, shop from Zappos, Farfetch, SSense, or any other online retailer, because, the bad reviews here are for a reason, and I am a victim of them.