I don't write reviews unless service is exceptional in one way or another. I was extremely pleased with Tungsten Fashions handling of my unique situation. Especially during the covid crisis there were some issues that were out of their control, yet they still went out of their way to ensure I was happy. In the end I have a beautiful ring that is personalized to symbolize a monumental moment in my life, and tungsten fashions (and particularly Damien) made that happen. So thank you tungsten fashions for making that happen, and as for the negative reviews I can see that the issues arise when mail or something doesn't go right, if that is the case do what I did and call them, they are very considerate and accommodating.