evelyn P.

Updated my kitchen and bought all my appliances from ABT - high-end refrigerator, builtin oven stove top, oven range, microwave and dishwasher.
This was a year ago... I had to replace my refrigerator 2x, and now my Thermador oven is faulty (stopped working after I used the self clean option) and someone just came out today to replace the motherboard and left without my oven working so now I have to wait yet again at least a week before someone else can come out - I was told by 2customer service representatives and a technician that I shouldn't use the self-clean mode on the oven "bc this sort of thing happens," so why would a sales rep sell me an oven like that knowing the self-clean mode is faulty? I am not happy about that - I'm very disappointed with ABT. My mother had a similar situation with her washing machine - 3x she had to replace her washer in one month- that's appalling. In the past year I've heard poor feedback but now I've experienced it. I will never buy another item from ABT again.