Evelyn K.

So annoying trying to check out and have to dodge your "offers" then try to find the small print button to finally get to check out

January 16,2018

Dear Neiman Marcus Customer Service:

I thought you should be aware of the irritating customer service I received from Neiman Marcus after ordering a pair of shoes that eventually never materialized.
I ordered the pair of shoes back in October (10/18/2017: WN*******899) with hopes of having them for Christmas. When I ordered them, it indicated they were the last pair in my size (I was thrilled). But then after waiting for 2 weeks and not hearing anything, I reached out to customer service to find out they were delayed and my shipping date was sometime in November.
Then it starts to get really annoying.
So for the next three months, I received almost daily emails notifying me that my order status had changed and I would need to email customer service within 24 hours or my order would be cancelled!
So almost daily, I responded to the increasingly annoying messages indicating I would wait for my order.
Then around January 8th, I receive another email simply stating the order couldnt be fulfilled and it would be cancelled.
When I inquired to customer service, I received your canned responses just with different first and last name initials at the end of them then after getting so frustrated, I told them I was going to cancel my credit card, I received a nice note back stating:
Ricardo A
Thank you for contacting Neiman Marcus online.

You are most welcome. It is our pleasure to assist you in any way we possibly can. If you have any further questions or concerns you may contact us directly at *******757, via chat or by email. We will be more than happy to assist you.

Thank you for shopping with us. Please feel free to contact us at any time.

Regards,
Ricardo A
12 Jan, 11:19

Heres the thing I went onto Amazon, ordered the exact shoe but in Navy Blue, ½ price and had it the next day!
If I were on your customer service team, I would have reached out mid-process and asked if there were any other colors that might interest me say for example Navy Blue (which I purchased from Amazon) or Black Leather (which I purchased directly from Vince.com) but no, they just kept sending annoying status emails and canned responses to my questions.
I will admit, there were times when I wasnt so pleasant, you could hear the frustration in my emails but then again, customer service was anything but helpful.

Regards, Evelyn K