Eva R.

Save yourself the trouble or go else where - or pray you wont need them - customer service is not provided. What they have in place is a system to discourage complaints and make it so difficult for you to get 'through' that you give up before even getting in contact. Thereafter it was stalling and lying that took place.
If possible my rating would be O! No customer service at all! And that is if you can get through to them in the first place. Will never buy from them again!
I contacted them to get a replacement for a heat pump dryer (which is still available on their website) for item that had been delivered faulty (dropped or like prior to delivery, dented and internal workings disrupted (sounded like tumbling stones when switched on). Took >14d to 'sort' and that was to their satisfaction not mine. I was given a refund not a replacement item, as value had gone up since purchase. However, I was lied to 3 times during the process by 3 different agents telling me a new machine had been ordered and I would receive notification of delivery within 24hrs, meanwhile they were processing refund. Despite recordings notifying you that all calls are recorded, in final call we were notified they had 'no record' of the conversations or on their notes indicating the machine would be delivered. They are blatantly stalling and lying. Rest of interactions marred by automatic 'sorting' of calls, sending you round in loops, inability of customer service department to talk to their own repair technician and making you act as 'go between'; phone calls ending by you being put on hold and then kicked out or ending with being switched of after more than 10min of 'deliberately annoying music' ('worn' or distorted to point of being 'mental torture'). More than 10! Calls necessary chasing them as they did not proceed as they promised previously. Wasted the better part of a week (>5hrs on phone and loads of stress/frustration) while chasing the issue, only to be given refund and told they were unable to do more about it. THEY HAVE ABSOLUTELY NO IDEA or INTENTION OF SERVICE or interest in customer satisfaction. All is geared to minimise losses to themselves and discourage any customers to see their complaint through.