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I signed up for a free trial of 2 weeks and I never actually got to use it for any class and then the next month roll over I was charged 75$ for 20 credits. I only noticed 2 weeks into the new month membership. So I thought I would cancel the membership for the following month, in the meantime, I thought I would sign up for a class just to see if I could make it. I didn't end up making to the class and they ended up charging me 20$ for not showing and they supposed to refund you the credits of the class, however, my membership expired next day so I wasn't able to use the "credits" they refunded. I essentially got double charged. Overall, I paid 50$ for not using their service. I do not recommend classpass to anyone. I am never the person to write a bad review but they really upset me.
Esther L.'s review of ClassPass earned 8 Very Helpful votes
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Hi Esther, we're so sorry to hear about your frustration here with your account and the missed class. As a friendly reminder, ClassPass is a monthly subscription, so it does auto-renew after the trial if you don't request a cancellation. All plan change requests and cancellations process for the upcoming monthly cycle. Please send us an email at http://classpass.com/contact with your account information, and we'd be happy to see if there's anything we can do to help!