I had a rower for 2 years and 2 months, the strap ripped/broke and during the replacement, it was mentioned to me that the spool was also not functioning and needs to be replaced. Tech mentioned that the spool and the strap parts break down quite often.
Looks to me that the equipment does not last more than 2 years and the parts are of poor quality
Tip for consumers: Poor quality brakes down after 2 years