Erin L.

They send me an email for reordering 2 prescriptions. I get a call a week after confirming the order and the pharmacist tells me that I am ordering 1 if them too early! How am I doing it too early when they are the ones sending me the reminder to order again? Then the pharmacist had me count the remaining pills I have. When he finds out I will need more in a week, he questions me about it like I am misusing my 18 year old dogs meds. My dog takes 1 peice of a pill every 8-12 hours (or as needed for pain). I have never been treated this way when ordering his medications elsewhere. The man or woman on phone was rude and unhelpful! I have cancelled the order with 1800petmeds and will happily get them filled through my vet again. They did not care one bit about losing a customer, nor did they try anything to correct the issue. I DO NOT recommend 1800petmeds for elderly animals that require medication to function! I will never order with them again for any animal I have due to the way they handled this refill (that they sent me an email saying it was time to order again)! Terrible customer service!