Their customer service is awful. No response to emails or phone calls. No one is ever there to answer the phones. They don't appreciate any of their customers. Absolute garbage. They have had our trailer for over a month and nothing has been done after I approved the $5000 repair! After they found more damage, the unit was totaled and there was no attempt to make it right. They didn't even respond to any of my calls or emails. They can't retain any staff which also means a lot.