Campers Inn RV

Their customer service is awful. No response to emails or phone calls. No one is ever there to answer the phones. They don't appreciate any of their customers. Absolute garbage. They have had our trailer for over a month and nothing has been done after I approved the $5000 repair! After they found more damage, the unit was totaled and there was no attempt to make it right. They didn't even respond to any of my calls or emails. They can't retain any staff which also means a lot.

Bought this rv with cash delivered. It was delivered with multiple defects could not use it it spent the next six weeks in for these repairs. I have not as of this date been able to enjoy my investment. Reached out to Campers Inn Rv for some kind of resolve,ie refund, exchange, or keep this with a rebate and extended warranty. They would not offer none of the above. Reported this to the BBB. See their report. Buyer beware of this bunch.

I wish there were minus stars!
Horrible service dept. No call backs, states recalls were fixed go to pick up RV and repairs were not made. This went on for 10 weeks. Never again.

We purchased an Airstream from campers inn about two weeks ago. We have not camped in this used airstream yet but my husband cleaned and walbernizing the unit found a pile of broken glass and a window not properly in the tracks. This window had clearly been broken and replaced by the previous owners and was left a mess with water leaking down to the floor. We also found out that they did not clean out the tanks. My husband had to clean out another persons fesces from the gray and black water tanks. The store is refusing to take care of this and the broken glass could have injured one of my children or dogs. Unacceptable behavior from a "family owned business".

Sales was ok but trying to get repairs to a new camper is a night mare. Dealer blames factory for denying warranty and very littles gets done.
Camper has so many issues, it almost appears to have been wrecked and poorly repaired
Do NOT recommend doing business with these people.

Another disappointment experience with Cambers inn customer service calling me to ask about what happened and promising me they will calling me back but they never did. No respect at all.

These guys don't have the common sense to repair anything I took my unit there the roof still leaks and the electric is still not repaired properly I have extended warranty and both times they made me pay out-of-pocket and cannot handle figuring out how to go through my extended warranty do not ever buy their units for take anything there to be repaired it will not be done properly

Don't ever do business here! To make a VERY long story short, the damaged my flooring on the day we took delivery. I was promised that they had ordered a piece of flooring, would cut out a large section and repair so that it was not noticeable. We took delivery and returned it within a couple of weeks. A few weeks later I was told that repairs were finished. When I inspected, not only was NOTHING done but there was new damage to the interior trim that was done at their facility. Now, 16 weeks after initial delivery, the work was supposedly complete. Most of it was but we have an eternal V shaped tear in the flooring that was simply glued together and still very evident. All I've ever asked of them was to honor their word and repair damage that they created….the right way! I spent $50k with them and have now now wasted 25% of my warranty period while waiting on repairs for damage they created. Their response to making it right (including the corporate office) "there's nothing we can do".

New for us, motor home owner. LP would not flow to appliances. They worked into schedule even though backed up. Wow, thought great service I thought.

I told them I had checked full tank, tank valve open, replaced regulator, purged lines for 30 minutes, but still wont flow. Asked of a switch I may be missing? Was told would have to drop off. That was the only item requested to address.

End result was $400 invoice, 2 hours labor, to tell me the LP switch was off. At $200+/hour expertise wouldnt that be the very first thing, within minutes of trouble shooting?!

I purchased a one year old travel trailer from Campers Inn Jax 3 weeks ago and paid $995 for their "Peace of Mind Package" which is basically dealers prep. After arriving home the next day, I discovered that none of the tanks had been cleaned and flushed. The black water and grey water tanks were about 1/2 full from the previous owner. No telling how long the camper was sitting on the lot? I live several hours from this dealership and ended up cleaning, flushing, and sanitizing these tanks myself at home. Nasty job. I called the dealership numerous times and left messages for the Sales Manager and the Service Manager to call me. I also wrote them an email. Only the salesman has reached out to me and he said that he would have one of the managers call. Well NO ONE has bothered to try to resolve this issue. Very poor customer service!

Will never buy there again. They take advantage of elderly people. My husband bought 2 4 wheelers and they did not charge him right price. He went back and all they did was rearrange and add to figures to make it come out the same

I have had a horrible experience. I bought a new 2022 Coachmen Galleria from Campers Inn RV in March 2023. I came in to get service that's under warranty in Aug 2023. Reps from Coachmen told me that they will give authorization for service under warranty to Campers Inn RV the same day they receive the claim. However, Campers Inn RV told me it would take weeks or months to get approval. I found out the problem is clearly with Campers Inn RV. I dropped my rig off on Monday and the service rep from Campers Inn RV called me on Thursday to inform me she didn't take down my mileage and has not submitted the claim. My unit is leaking water from the A/C and the gray tank sensor isn't functioning. Coachmen still hasn't received a warranty claim from Campers Inn RV. I have no idea why it takes them so long to submit the claim. The warranty reps from Coachmen, actually Forest River, respond to my emails within a manner of minutes. Forest River service is impeccable. So there is no execute for Campers Inn RV to not have gotten approval for the work from Coachmen.

My salesman Brad Simcoe was awesome, he listened to what I wanted and found me a few options and we went from there, his is very knowledgeable and very helpful! After I got my camper home and I had questions he was there with the answers. The Tech department is also equally knowledgeable and super helpful as I had all kinds of questions on this MY FIRST camper.So a super big shout out to both Brad and Marty making this a wonderful experience. I highly recommend CampersInn and Brad Simcoe when looking for your camper!

Coming from a former employee that was proud of the establishment even before Campers inn took over i can no longer say that i am. Left to better myself and grow and there was no "bad blood" they said when leaving they have done nothing but put blood in the water. Went in to talk about customers i had waiting on units coming that have called my personal cell and was told to get out and never step foot in the building. Then to better that my family and I's insurance was cut off before my final date and now have a back track of medical bills from my two kids under the age of 3 due to the company not honoring insurance 30 days after my leave. I was also in the market for a camper and i can say i now cant even buy from the establishment from my own friends due to the company and their new found "rule"

We just purchased our coachman pursuit very nice motorhome Travis the sales manager treats you like you were family and a friend. Sam the service manager Make sure everything is done properly and quickly he is definitely involved with everything. Hudson is a service counter and service. Writer is exceptional Josh a service technician Gave us a complete walk-through, very knowledgeable and excellent explainer Zach the business manager is so efficient even had all the paperwork done ahead of time for us to come in and sign while they were servicing and prepping our new RV. I highly recommend them we purchased two RVs from other RV sales company they do not compare at all to the greatness of Camper Inn of Troy,Ohio

I shopped at Campers Inn RV of Conway, SC. They are SCAMMMMMMM ARTISTS. Run, don't walk, away from this place. I spent $******* cash with them on a pos that broke down as soon as it got to our home! Made by keystone, aka CRAP on wheels.first thing was theHeater coil in hot water heater came to us broken. Toilet ran all the time and overflowed. Roof leaked. Awning broke first day as well. Top it all off we got awful service. They LIED and said we'd get a year of free camping with our purchases. NEVER GOT. Even after asking them for it. We kept getting the run around. They also LIED about our camper not being under any type of warrenty. Contacted Keystone directly, (((AFTER i paid for the awning to get fixed...they never fixed anything else as we ended up sellin))) who told us it was covered. Lost half of what we paid for this. Even campers inn wanted to give us $6000 for it...WHAT?

If you take a look the positive reviews of Campers Inn are about what a nice time people had with the salespeople showing them RVs. Anyone who has had to deal with their service is generally the opposite.

I bought a new Winnebago Revel at the Campers Inn in Kingston NH last October. There is an issue with the roof mounted MaxxAir fan. I ordered the replacement parts myself. I called them yesterdayto see if they can make the necessary repair. They said they could not get it in until August.

The funny thing is the sales and F&I people were continuously telling me what a great organization Campers Inn is and how well they take care of their customers.

Even though this is a warranty issue, that I figured out for myself and ordered the parts for...the first time I need help I'm told too bad.

Great Installation. They were very busy. I ask if they could reseal the roof. High quality of workmanship. Something is very hard to fine in 2021. Thanks! Personal makes customer feel at home. I will use this service at campers inn in the future. Great service experience.

Thought the place was great at first then o my no one would help! Called in left voicemail no response camper broke every time i took it out. Do not buy from them at all calked corporate and we care nothing got nowhere with anyone i had to pay other people to fix it because when they said they fixed it it still was broken or,water leaking still. There was a screw through the microwave they say we walk through it and make shure every thing is working and up and ready to go yea ok refrigerator was broke, screw to the microwave, AC froze up five times, three water leaks, suspension Broke, trim was wrong, ground wire was damaged, pass through storage locks was broken. It was the most horrible experience i have ever experienced in my life will never buy from them again you get no where.

Before we got to the dealership we got a call from salesman to make sure we would be on time for our 10 am delivery. When we got there we were told It would be ready shortly. Later we found out that they had brought up the wrong unit. They were just starting to get our unit ready. While washing our unit the windshield stating leaking inside. They call their installer and had it repaired. On our first trip the windshield started making noise. It had been installed wrong. Contacting Campers Inn service I was told it would take two weeks or more to get a replacement. I got it done in two days. Campers Inn refuses to reimburse for replacement. Delivery took over 4 hours. The unit was used 2023 and I had requested to have the oil changed before delivery. The salesman agreed as it was standard before delivery. This was not done.
If I had it to do over again I would have refused to take this unit(my bad).
Would I buy from here again, never. If they start running you around on issues walk away because they are all about getting the units put off their lot and not being right with their customers

Campers inn had my unit for 7 months went to pickup they said was done got to dealership unit still had things not fixed was supposed to have solar charger fixed got it home stir does not work after they had it for 7 months

I enjoyed working with the people, and they were very helpful; their paperwork process is focused on the local store and not the consumer:
1) You pay for the camper before they prep it for delivery
2) You pay for the camper, and the 20 days plates start from that date, not when the camper is delivered. The plates were dated 9/28/2022
3) You sign the title application before you even take delivery - I bought a used camper and purchased the peace of mind coverage. They had one sign the title transferring a CT title before I even accepted the camper and before their work was done to approve the camper to be fit for sale.
4) The camper was delivered on 10/11/2022 by Cliff, who spent many hours with Lois and me on the delivery of the camper! We got our money's worth there on the peace of mind! There was little peace of mind at the closing! The Service Manager, Amanda, said they would take care of

They did their work, and the service people were wonderful. This was my first camper purchase, so maybe it is not like buying a car or home where the work is done before you accept the property. I asked to speak to the manager, which never happened, so I called corporate, and they referred me back to the store.

I know they wanted the paperwork to be signed before the end of the month, and delivery was in a different month, so it seems to be a sales booking issue. My brother-in-law bought a new camper, and they did the same thing. My lawyer friend bought a camper from them as well this year, and you sign a form that makes you responsible for the camper when on their property before you accept delivery.

So you can see why I think the business focuses on paperwork for Campers Inn, not the customer focus. If the people their like Amanda and David were not so helpful in finding ways to make it work, I would not have closed on the camper.

Good luck - maybe ask the salesperson when you visit Campers Inn and other places if they are the same in delivery procedures. We are excited about the world of camping, and I hope this helps others as they shop!

11/15
The store manager, Peter, called and said he never got my messages. We had a nice conversation - He said he assumes that customers realize the paperwork is limited by consumer protection. Hence, the trailer is still their responsibility until it leaves the lot. I suggested that they document that in a cover letter to give people peace of mind when they take to sign the documents before taking possession. In life it is about finding balance, and we all need to work together.
Kevin

THE WORST RV EXPERIENCE EVER! Alliance RV's claims they are "Obsessed with the best RV ownership experience" with a motto or "Do the right thing". What a joke. We bought a brand new 2022 Alliance Valor with the top of the line Solar System. The Alliance Factory wired the system backwards and burnt wires in the ceiling of the 5th wheel. We dealt with NOTHING working in our RV on a 10 day Road-trip. The amount of damage to the electric in the 5th wheel is unknown and ongoing as the voltage through the system was 35 volts in a 12 volt system though all the circuit boards. The refrigerator was fried. The garage bed was stuck down, the CO2 was fried and beeped for hours until it was replaced by a technician we had to have come to our camp site in a national park. The TV fell off the wall in the main living area, I could go on and on. There was clearly NO QA on this trailer and our trip was ruined to say the least. We contracted Alliance to get them to take the trailer back and exchange for one that wasnt ruined but their negligence. Alliances response was take it to your local dealer and have it fixed. They didn't offer any compensation for the inconvenience we experienced or acknowledge the issues that will continue..