Emma M.

If I could give zero stars I would! I never leave reviews but after my experiences this past week I feel that I must! I had to speak with 4 different reps over a span of 5 days JUST to get a line cancelled, but was informed it won't take effect until OCTOBER we're in AUGUST why can't the line be cancelled by the end of this month or at least the beginning of September?! So I have to pay for another line IM NOT EVEN USING & during this time I also wanted to pay off an accessory I had leased - upon confirmation today (this payment was done Monday) I find out that they put the money towards my entire bill and not the accessory itself so it's showing that I still have to pay each month for it. Come on Sprint I asked for a simple thing. & to put the icing on the cake I tried to change plans since We now have only 1 line and qualify for the $35 55+ plan they're telling that's with T-Mobile only... BUT YOU GUYS ARE MERGED NOW? && another line I had on this plan wanted to switch to T-Mobile and encoubtered problems trying to transfer the Phone number over - BECAUSE THEYRE NOW MERGED soooo? What are you guys telling me? Are you merged or not? Sprint has a bunch of morons running the customer service lines it's ridiculous- I'm not asking for much just pay off my AirPods & cancel a line. I already returned the device to you so why keep charging me for services I'm NOT USING. Seriously, I'm cancelling my account after this and switching to T-Mobile brand new.