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Once an order has been placed online, you cannot make any changes, edit, or cancel it. I have never experienced such unprofessional treatment as when contacting Yves Rocher Customer Service aka Call Centre. Is rudeness a requirement of the job desription? Their unwiilingness to assist in resolving an issue when ordering online is very frustrating and stressful.
Tip for consumers:
Any online orders cannot be changed or cancelled. You can refuse the shipment upon delivery and refunded once its back to merchant.
Products used:
My purchase of Oct. 13 for $57 through Paypal is still on back order. Apparently one or more of the items is temporarily out of stock and holding up entire order.
Emilyem A.'s review of Yves Rocher earned 5 Very Helpful votes
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I placed my second order with Yves Rocher on April 2nd. They claim that it went out via FedEx...
This is one company that doesn't care about customers. My orders came after 13 days (long wait)...
