Elsa C.

With Mr. Tom David as Customer Service Manager, LuxeDecor's business IS DEFINITELY IN GOOD HANDS. Mr. David rang me and left a message regarding my experience described in my earlier review. He followed through with an email and called me again after I called back and left him a message as well as responded to his email.
When we spoke, he was courteous, understanding, quite professional and apologetic. I explained that I would have preferred perfect quality chairs like the matching table; however, my husband and I were too exhausted to deal with a third set of four chairs. Mr. Tom David capably resolved the matter with a satisfactory solution!

To prospective customers of LuxeDecor, I recommend that you do business with Mr. Tom David as he is not only customer-oriented but also a reasonable young man who could be TRUSTED to take swift and FAIR corrective action.

Ms. Katie deserves an excellent rating for her manner of handling my orders. She was quite helpful and pleasant, straightened the initial choice that I made, which did not take advantage of the "passport"(?) offer for shipments, found a better delicious alternative of an additional gift to complete my order for one friend, combined those two orders into one so that both were delivered at the same time, did whatever she could to have my gift to another friend delivered right on Valentine's Day, replaced my email address and ensured that the charges to my account were correct. Thank you very much Ms. Katie! You create a good reputation for Harry & David.