Elly B.

If you have a Prime membership and order Prime eligible products, you shouldn't have any problems at all! Easy and free returns and if something goes wrong, customer service is great! Have been a loyal customer since 2005.

For some reason my online transaction wouldn't go through, so I called Coach. The customer service rep explained to me that the black wristlet I was trying to order was sold out, so I went with a white one instead. I told the rep several times and that it was a gift and that I needed to gift box as well. I also ordered a pair of rain boots, size 7.

I was extremely disappointed when the order arrived... The wristled (which, by the way, was black after all) was wrapped in white tissue paper and didn't not come in a box, as expected. The boots did say size 7, but were more like 8.5 for some reason. They came in a super beat up looking box. I called Coach and another rep apologized for the mishap with the box and promised to send one. I ended up receiving it a week later, which was too late to gift as a birthday present.
The boots ended up costing me $18 to send back. I always order things online from Gap, H&M, Zara, Mango and other stores, none of which hold the customer responsible for shipping costs. Very lame, Coach. Not what you'd expect...