Ellie W.

I just talked to the customer service trying to find out who they exactly were before I decided to switch a service from another ship forwarder. If I can give them negative rating, I would, and they deserve no star! I have saved two transcripts of the conversation. I have tried to clarify my concerns by asking them what happens when a package reaches their warehouse as Delivered in the USPS, as well as Seller's tracking system (which is very accurate to be honest with one or two rare mistake that happened to me in my 10 years of importing goods from the US). The customer service stated "We do not reach out to USPS as well as any other shipping company, and we do not compensate packages that are lost in our warehouse". I asked why don't they compensate as that is not right, and their reply was "We are so sick of USPS and Amazon and even though we told many times to USPS not to leave packages at the gate, they do it anyways! And we rather lose customers than we talk to USPS or Amazon."! Unbelievable level of customer service and their replies. I have NEVER heard in more than 10 years importing goods several times a week from the US that a ship forwarding company leaves customers merchandises exposed for theft and they lack securities. I asked don't they have cameras as a company as I had never heard of this from any reputable shipping company, and their response was "Yes we do", then why did they say that? They are like criminals! I asked what proof they have to accuse shipping companies and Amazon and how can they prove they didn't lose customers packages in their warehouse (which happens on rare occasions and most of the time it turns out it is in a wrong suite#). They said they don't have any! Be prepared that if you are the victim of so called "theft" and ill-relationship they have with USPS, you can expect ZERO customer service, and they will kick you to a curb to rot for you to lose the $$ you spent on merchandises as well as shipping fee. The customer service people don't even have ID or name identifier which is so shady! First of all, any shipping company even USPS which is known to be horrible for regular consumers or delivery to private homes, it is VERY RARE for corporate B-B relationship as USPS usually takes business relationship quite seriously than if they were to deliver to someone's private home, as the volume is so high., I mean are they kidding me? The shadiest of all ship forwarding company I have screened so far up to this point, and I have talked to 10. Stay as far as possible for these scam artist-like company!