Elizabeth K.

Beyond terrible.

We had ordered (with great difficulty after being quoted different prices by different people within the company as well as hidden "add-ons" that weren't disclosed until the deposit had been paid) a mini-bus to collect 14 people and escort us to a pre-booked hen party in central London.

The bus was booked for 8pm - the same time that we received a phone call from an incredibly rude driver who told us - without an apology or any kind of remorse I'd like to add - that the bus wasn't coming because the people who had booked before were running late. No alternative was given either - in their eyes it's too bad.

Bear in mind this was 8pm on a Saturday night - so booking new cabs took some time and we ended up an hour late to my friend's carefully planned hen party. We also had to pay a great deal more than our budget allowed as the cost of three separate cabs was much more than the minibus we'd been quoted by this despicable company.

I have never encountered a cab/minibus company with such disregarded for their customers and the promises that had been made. We were so let down by this company and shocked beyond belief by their rudeness.

My advise to anyone considering using London minibuses is STAY AWAY. Unless you've got a thing for being let down that is.