Elizabeth C.

I've just had the worst experience I've EVER had with online shopping. While trying to shop a "special preview" of a Memorial Day sale at Justice (online), what would have been a short 25 minute shopping experience turned into 2.5 hours of dealing with website issues, a 45 min wait for customer service, and zero resolution - I was unable to purchase a single damn thing. Apparently, the website has a "delay" ( 3 hours in my case, but who knows how long it actually is) in which items will show they're available, you'll proceed to the final checkout screen where payment is processing, and then payment will "decline" and the unavailable items will be removed from your cart. When you call customer service, they'll verbally walk you through THE SAME PROCESS (even when you choose option 4 for website issues). They're not actually able to see what items are truly available until after payment information is submitted. What. The. Hell. Since when is online shopping supposed to be like gambling? "I'll bid on all these items and if I'm lucky I'll get one or two!" No. Just... no. Add to this the fact that I had opened a Justice credit card specifically for this sale at the beginning of my transaction... what a waste of time and energy. Customer service simply does not care. And I don't appreciate the bait and switch!

I will absolutely NEVER recommend this service to ANYONE. I do a plethora of online shopping, and never have I run into a company who claims a free trial, shows you a zero balance when submitting your registration, yet STILL CHARGES YOUR CARD THE FULL AMOUNT FOR THE FIRST MONTH as a "Test". When I called customer service, they said it's listed in their terms and conditions - I'm sure it is - buried beneath generic legal statements every company is required to communicate. I'm sorry, but in what world is it OK to charge your customers the full amount, while showing a zero balance at checkout? Shady, shady company. Stay away, ladies.