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Elissa S.

Contributor Level

Total Points
81

1 Review by Elissa

  • Goodpick

5/30/13

Wow, what a joke. I recieved my items which were far poorer quality than they appeared on the website. When I decided to return them for my refund which the website tells me I am entitled to do, I emailed the service email provided and they were totally rude, told me the items were not poor quality and refused to give my returns number. Here is what their website says:

If you are not 100% satisfied with the quality of your purchase from Indressme.com. You can return your item(s) for a full refund within 60 days from the shipping date of purchase. But you need to pay the return's shipping fee on your own.
The easiest way for you to return the merchandise is to mail us *******@Indressme.com to ask for the RMA(Return Material Authorization) number and then fill in our return form in your package (if lost it, you can Click Here to download the form) and send it back with your return package.

The package did not even contain a returns invoice and when I went online to print one off, the link is broken. I asked multiple times for them to please send me my returns number and was continuously told that my items were not in poor condition. Eventually they told me to mail it back and then email them the tracking number which seems very shady to me. I doubt I would ever see my items or my refund again.
I am now putting a dispute in with paypal and my credit card company as they are simply refusing to honor their own policy. I have never had service this bad before, I am very shocked. The last email they sent me offered me a $15 coupon instead. I will not be needing that. My advice:

DO NOT BUY ANYTHING FROM THIS SITE. There are other sites that are way better and that offer good service.

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