I ordered custom size blinds that were the wrong type.
The mistake was mine
When I called to see if they would replace them with the type that I actually wanted they helped me at no cost.
The replacements came very promptly
So far, I have tried to book 3 different trips with this group. None of their arrangements were any better than I could have arranged for myself. So far, there has been no benefit from membership. I feel very foolish for signing up.