Edward Z.

I haven't use their services due to the arrogance and deception coming from the company reps. They provided me with quotation with really low price, which was suspicious. The move to be from storage units to a garage in a destination place. When I looked at the quote I saw they quoted the volume of 680 cubic ft. It was way lower than my items volume to be moved. I talked to about ten different movers and always stated 750 cf plus Harley motorcycle with additional 150 cf totaling of 900 cf. I spoke to Ryan who was showering me with messages regarding my move and indicated a wrong volume quoted. He startled to insult me with lies about me giving them 680 cf volume and not mentioning a motorcycle. He also implied I told them it will be 200 boxes, which was an absolute lie, since I didn't count them, I don't know how many and I'm sure it will be much less, because they are a large cartons. I am not an insane person and remember my volume estimate which I was giving to all movers I talked to. After realizing he is insulting me by implying statements I didn't make and with no prospect of getting to any resolution I concluded the call. He continued insulting me by text messages calling me a liar, when in fact he was the one doing this. He was an arrogant, rouge person in our phone call. I don't know what exactly happened to them, but the one suspicion could be they may do it to provide a bait estimation just to raise it up at the pick up point. I am not a good candidate to be a victim of such a manipulation. Are you?

I used Swanson for years. It was a prime service company with good product selection and prompt shipments. My supplies were delivered within days after ordering. It changed within last two years for worse, much worse. Not all supplies I was ordering before are on its site and it takes sometimes weeks to receive my order. Recently my order (from Jan 01,22) was sent to the address, which was invalid for more than a year and half. Interestingly I have received already a few shipments from Swanson to my current address, so there was no reason to revive the old address. In fact I caught the address mistake on my order the next day after placing the order and sent a corrective email (Jan 02,22) to the Swanson customer service address providing the proper destination. They still shipped my order to a wrong place. My current address was on the Swanson site, but regardless of that and my email they did. The Swanson delivery tracking states it was delivered on Jan 08,22, but not to me, though. I don't know how it will be resolved, but I am totally disappointed and disgusted. I will look for a better service from a reliable company.

I should give one star or no star for my experience, but because they correct their deceptive practice I give two stars. They did this to me twice. They post the note on the Waterway filter that it's in stock and ready to ship just to send me next day the email it ran out of stock and it will be available in 3-5 weeks. After I responded to cancel my order they refunded my PayPal payment. They take the payment right away even if they know they won't be able to fulfill the order. I don't understand this practice, but have to appreciate they make no problem with the refund and it's done promptly. That's why two stars.