edward m.

I do buy from Battery Junction and overall I find them to be satisfactory. They have a lot of items that some other places do not have. The reason for the two stars is several times I received a product that I was less than 100% happy with. I left an honest review for that product and had it not be published by BJ because of its criticality. One critical review in particular I bought a battery for one of my flashlights which is a proprietary battery. I took the old one apart and found very inferior parts inside of it. In my review I posted the parts that I found. Battery junction did not publish this review. I believe it was an honest review that did not out anybody or mention any brand names or any suppliers just an honest review of what I found inside. I believe customers have a right to know what's inside the products that are buying BJ does not seem to think so.

I purchased a portable air compressor from Northern. It's the one with the GX 390 Honda engine, 30 gallon tank, 175 PSI compressor. Extremely impressive unit. Works excellent. I have no problem with the product. The problem I have is with the customer service representatives. I had a problem with what is called the unloader valve on the compressor. This valve is responsible for cutting the engine out at the high-pressure and cutting it back in at the low set pressure. They sent me a new one. The pressures were not set correct On the new valve. I called and asked how to adjust it. They told me no adjustment was not necessary. If they told me they would have a liability issue and could not tell me how to adjust it. They had to send me out a new one. The new one was the same way. I called back again and talked with another representative. I told him in order to install this valve a particular portion of it had to be removed for clearance to get the valve screwed in. He told me that was not necessary. Well I consider myself a professional with 40 years experience with pneumatic and hydraulic systems and this is the third valve I have put in on this unit. Again he tells me I'm mistaken. I asked him if he'd like me to send him a photograph or even a video to show him the clearance issue. He bocked and said no. I said fine send me out another valve. No because you disassembled the valve. No I did not disassemble a valve I unscrewed one part of it. Absolutely not a disassembly, similar to taking the oil filter off of your automobile. I marked the part meticulously so it will go on exactly as it came off. Pretty strange that both valves kicked out at the same exact incorrect PSI? Conversation ended with him saying I'm on my own nothing he can do if I want to bring it to a service center I could feel free to do so at my own expense. Compressor has less than 50 hours on it. I was a northern fan as I have plenty of their products including two generators, one 3000 psi pressure washer and 175 PSI air compressor. Never again. I ended up adjusting the valve myself with success. No thanks to the Northern Tool service department.