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Eddie H.

Contributor Level

Total Points
86

1 Review by Eddie

  • FactoryOutletStore.com

5/18/17

We ordered phones and the delivery address input on the order was changed. Product delivered somewhere else. Been trying to get this corrected most of this week with notes that the delivery address is changed from the original order. Just received another email of a delivery with new tracking number - going to the wrong address again. Response to the email on the wrong address being put on delivery tag second time, they respond with please allow two days for shipper response from the wrongly delivered first order. Their Customer Service seems to have no clue what they are doing and don't understand why they change the delivery address from the order without contacting the customer. Don't recommend this store for anything. Very bad process and little to no customer service.

Tip for consumers:
Don't use this site. Highly recommend to stay away.

Service
Shipping

Eddie Has Earned 6 Votes

Eddie H.'s review of FactoryOutletStore.com earned 6 Very Helpful votes

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