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dylan p.

  • 2 Reviews
  • 3 Helpful Votes
  • 0 Thank Yous

Experience: Entertainment, Hobbies & Interests, Clothing & Fashion

Member since January 2019

  • Reviews

    2

  • First Reviews

    0

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    108

Review Distribution

2 Reviews by dylan

12/19/20

I've ordered from here at least 5 times. Love their products, hate their shipping. I don't know what cause their delay, but expect AT LEAST a week to pass between order confirmation and shipment confirmation. I had no idea how hard it could be to put a shirt in a box with a shipping label. Evidently, Brits struggle with this. Like, really really struggle with it. After shipping confirmation, just expect the package to arrive at some point in the future because they don't come with tracking. Who tf doesn't include tracking in 2020? These people. Every grungy factory in China selling fakes can give a tracking number, but not Merchoid. They ship untracked royal post. I keep wanting to like these guys, but it's just not possible. Until y'all change your shipping practices, consider me gone.

1/16/19

I ordered 2 t shirts 7 days ago and my order has yet to be anything but confirmed.
I emailed support about it and 48 hours later I received a reply saying they will get back to me within 48 hours.
There are SOOOO many places to buy tshirts online, do yourself a favor and go elsewhere.

UPDATE: once the team got back with me, they way-overly-exceeded my expectations in the customer service department. Their reps were so helpful, they changed my entire experience and I realized I needed to update my review. It's not a fast process at any point in the production nor customer service experience, so definitely don't go here if you're needing something to meet a deadline. That being said, I have to whole-heartedly disagree with other customers complaining about their customer service experience. Will update again after receiving my items.

Tip for consumers:
DO NOT ORDER FROM HERE, EVER, NO MATTER WHAT.

Products used:
t shirts

Service
Value
Shipping
Returns
Quality

dylan Has Earned 3 Votes

Dylan P.'s review of Merchoid earned a Very Helpful vote

Dylan P.'s review of RageOn! earned 2 Very Helpful votes

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