dyan p.

I ordered 4 linen pillowcases in Oct 2018. Flaxlinens.com charged my credit card, but I never received them. After many emails and 2 phone calls leaving messages with the answering service (no customer service), the owner Yuliia responded via email claiming it was lost in the mail and would have another order sent. After never receiving this supposed 2nd shipment I left many emails and called 4 more times but never received a response Or a credit of $100.80. Yes, I am out by $100.80!

I agree with the "Do not order from them" review, as well as "the worst shopping experience". I do all of my ordering online with so many companies that will bend over backwards to ensure you are satisfied. Please do not order from this unethical company.

If "no star" rating was possible, that would have been my rating.