Tried to cancel my 93 year old father's membership over the phone (I have power of attorney). They would not allow me to cancel it. I could understand if they wouldn't allow me to open an account in his name but to cancel it? I told them that I would go to the store in person with the power of attorney in hand. The customer service rep said, "I think you may be able to do that". Really? I may be able to cancel?! I guess once they get your money, it's hard for them to give it up.