DUSTIN O.

After 6 year of purchasing Fitbits top of the line product. I had to use the warranty of my Fitbit Ionic that I bought 4 months ago. I submitted all the information that Fitbit asked for. Later that day I received an email that they sent out a Versa 3 as the replacement. The Ionic valued at $300 and the Versa 3 values at $229. Their response is that the Ionic is discontinued and the Versa has more functions. I don't understand how a company feels that they can send you a lower valued product as a warranty item. I have been trying to get an equal valued item for the last week. Every time I call, they tell me I will get an email within 24 hours. I just want people to know how their warranty works prior to you making the same mistake I did by purchasing their products.