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I purchased a $218 brand new sequin dress for my daughter. The dress arrived with sequins twisted and beads falling off the dress. I informed the company right away and sent them pictures as they requested. The company then offered me an exchange only. After getting a poor quality product mis-advertised as "new", I had no intention of playing the guessing game and re-ordering another poor quality dress from them so I asked for a refund. They emailed me back and said they'd give me $21.80 to have the dress repaired at a seamstress. My event was less than 2-days away! My seamstress wouldn't touch the dress because of the delicate beading and sequins. AND!... I paid for a BRAND NEW dress that shouldn't have been ripped or torn in the first place. Buyer beware! Regardless of the fact that they sent me a ripped dress, they refused to give me my money back. Would NEVER purchase anything from this company again. How dare you sent me a dress with beads falling off that was advertised as a BRAND NEW $218 DRESS?!?!... And then refuse to make right by me and give me my money back?!?!?! Unbelievable!
Drae R.'s review of NewYorkDress earned 33 Very Helpful votes
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DO NOT buy from New York Dresses. Gown are not as pictured. Tag on dress read Jovani but quality...
I had a terrible experience with NY Dress. I ordered a wedding dress from them to try on but it...
We first want to thank you for providing feedback about your purchase, as we want you, along with all of our customers to be 100% satisfied with the service provided, and this will aid us in catering to the needs of our customers. We are sorry for any inconvenience that you may have experienced when shopping with us, and want to let you know that this is an exception, as we only work with the best designers in our industry, and we inspect our dresses to ensure that the dresses that we send out to our customers meet and exceed all expectations; so we are very sorry for any details that were missed this time around. We aim to be proactive when it comes to meeting our customers' needs, and consistently work hard to make our policies as customer friendly as possible, and we would love to provide you with some options that will help to to turn your experience around. Please call or chat with us at your earliest convenience, so that we can provide you with immediate assistance. We will also be making an attempt to reach you as we are currently working to dissolve this issue. We are here for you whenever you need us!