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The package has arrived all beaten up and damaged. The tool didn't work as expected, so I opened it and realized that it was a non-working imitation! I complained to seller, he denied all charges. I have opened dispute with DHGate and submitted PDF with detailed fake proof. They requested to ship the item back to China. The return shipping will cost almost $200. DHGate has offered an in-store credit, but I'm not satisfied with this resolution as I am not willing to shop at DHGate again after such a dreadful experience. Stay away from DHGate!
Tip for consumers:
Beware! The site's document upload feature only works with IE. No go with FireFox/Chrome. Customer support is slow and reluctant to respond. If you like me will get in trouble and need to return be ready for steep shipping charges back to China. The site's policy is that you have to ship goods back, then they *may* issue an in-store credit for return shipping, so you remain locked in to DHGate.
D P.'s review of DHgate earned 8 Very Helpful votes
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