We contacted LaQuinta in Terre Haute, IN, to learn of its COVID health measures and made a reservation for 29 October with that hotel. The staff incorrectly made the reservation for 29 September and when we did not show, charged us full price for the two rooms reserved on the wrong date. Management at the LaQuinta refused to reimburse for the charges and Wyndham - who must have the rudest help desk staff in the entire hotel industry - refused to help, saying it was a local hotel and they had no responsibility for it, then hung up the phone. So: (1) Don't make reservations with LaQuintas locally, if you have to use a LaQuinta; and (2) Don't use Wyndham hotels at all. They will not assist you if there is an issue with one of their hotels. Fortunately, Visa is taking care of the dispute.