Don P.

I ordered 10 days ago and they still have not shipped my items. I called customer service, and they told me it could take 10 days for me to receive it. But it's been 10 days and it hasn't even shipped yet! They debited the money from my account on the day I ordered, so they've been holding onto my money for 10 days and still has not shipped it. I ordered very standard, in stock items, not requiring any cutting or custom work, but with no explanation, they haven't bothered to send out my order.

All they have to do is take the foam off the shelf, put them in a box and give it to UPS. To take more than 10 days to do this is a bit unbelievable! If they're going to take this long, at least wait until it's shipped to charge my card, not 10 days before!