I placed an order with Fanaticsusa.com on December 3rd and never heard anything from them. I contacted them twice and was told the order was shipped. After the conversation I received an email that the order was shipped 2 weeks before. The waybill number I was given showed "no information found" when I tried to trace it. Now I can't even get into the website--it shows an error. It's now January 7th and still no word on my order. Luckily, when I contacted my credit card company they refunded the charge immediately with no questions asked. That told me it must be a common problem with this company.