I ordered my boots on 12/4/09 and never received a tracking number. I have sent several emails to contact them but never received a response. The site did however take the $98.00 out of my checking account. I have since opened a dispute and won (thank god) and still have received no response. They are using different companies to sell these rip off scam of a Ugg boot. Since all of this I have researched the company and they are not legitimate which is why I cannot believe that PayPal backs. DO NOT ORDER FROM THESE PROFESSIONAL CHINESE SCAM ARTISTS!