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I ordered a $300 izzy myake watch that does not work. The watches.com customer service number requires you to leave a voicemail. They do not return calls. You can reach them by email. They do not respond. I really got screwed by them.
Don L.'s review of Watches.com earned 6 Very Helpful votes
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On 9/17/23 I was trying to order a watch through Affirm. My card from a previous purchase was...
Company shipped me the wrong watch then said they wouldn't ship the correct one until this one...
Hi Don,
Thank you for your honest feedback. You emailed on Dec 26th and our customer service manager responded on Dec 27th and then followed up later when we never received a response from you. Glad we were able to resolve it quickly once you found our emails in your SPAM folder.
Since 2016, we've overhauled our customer service team and processes. We're reduced our response time by 40% from 2017 to 2018. We hope you'll give us another chance in 2019 as we have tens of thousands of happy repeat customers. Thanks Don.