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An item, purchased through Amazon, was returned for a refund via UPS.
The item was received by Eastwood, (as tracked by UPS) and my money was refunded.
A year later they are about to send my "unpaid bill" to a collection agency?
I called the company and there was a mix up related to Amazon returns. The customer service rep took care of it immediately and they agreed it was an error on their part. Phew! Things like this happen from time to time but they were quick to set things right.
Tip for consumers:
Keep track of EVERYTHING you do with the company. A year later they may come backing looking for money for an item you returned!!
Products used:
None, item was returned.
Works as described. No issues. Would do business again. Great little variac for DIY electronics work. Very please. Thanks!
Sarah M.'s review of Eastwood earned a Very Helpful vote
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I want to sincerely express my appreciation for the level of customer service that James...
Thank you Don for your review. We appreciate your understanding in the mistake. Once again sorry about the mix up.