Domonique B.

I have ordered items from Lulus in the past but this time was a horrible experience. I purchased a dress and some heels in a week and a half advance for a wedding that I was attending. I was so excited to receive my items, the shoes mainly, and was upset to see the only thing at my doorstep was a small plastic shipping bag. I opened it up, obviously seeing as the shoes weren't in there, and immediately looked at my invoice. I was shocked to see that my shoes were going to be sent separately but had no idea when they'd come. I paid for 3 day shipping so my items could come in before the wedding and am only receiving one without any notification.

I went onto the website and checked my order status and all that showed for my order was that the item was back ordered. How upsetting to see that they can take my money but not have the decency to tell me that it was back ordered. I decided to do the live chat and figure things out, and hopefully know when my back ordered item will come in.

My representative was nice to let me know my item was back ordered and apologized for not receiving the back ordered email they sent. She told me that my item could come between now and three weeks, but I didn't want to wait since the wedding is on Sunday. I decided to cancel the order, but totally upset that I won't be getting the shoes that I fell in love with the first time I saw them.

I don't think I'll purchase items from Lulus that often, due to having gone through this. Overall slightly satisfied with what I purchased, but upset about the way they run orders.