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I am not surprised that Dhgate would respond with more lies, even on a platform like this, it is how they make a living. I never agreed to anything. Dhgate will not send you a return label, they expect you to spend more money to ship back to their fraudulent sellers who eventually claim they never received the goods. Of course I am not so stupid as to repeat thesame mistake of trusting them a second time. Also, I have long discarded the item for risk of potential health hazards ( Who knows how deep their lies run). The last response I got from Dhgate after a month of opening disputing is the threat of releasing the funds to the seller by 22 of may 2018 Belgin time. Which is quite convenient for Dhgate, because they receive 20% of the sale price. Buyers, I cannot warn you enough. PLEASE STAY AWAY.
The sellers lie: Items arrive not as described.
Dhgate won't help you get your money back. They tell you to summit evidence, then they tell you your evidence is invalid. They ask that I spend additional funds($93) to ship goods back to seller for a refund, but I should note that goods can be seized by customs and in that case, I will lose both the additional shipping charges and the refund. They also tell me my best option is to keep the trash I paid $222 for and accept a $30 refund. I have just thrown away the item and accepted my loss.
Horrible, horrible experience, believe me.
If you have already been scammed, please write reviews to help others.
Hi Doe,
We checked that you have already opened a dispute and requested for DHgate Mediation. Also, you have chosen for the order to be returned for a refund. Please wait for the seller to upload their return shipping address.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com
Doe E.'s review of DHgate earned 8 Very Helpful votes
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Hi Doe,
We checked that you have already opened a dispute and requested for DHgate Mediation. Also, you have chosen for the order to be returned for a refund. Please wait for the seller to upload their return shipping address.
If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customer-support@DHgate.com
Regards,
Riane
Customer Service Center
DHgate.com