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Refund experience is good: lately I received Protector Plus X202 bag instead of X201, and GB refunded me full price, but not discount points I used, but I guess it's OK because I got to keep the bag.
Warranty experience is also good: air mouse broke half a year after purchase (USB receiver not recognized with code 43 in Windows) I expected some technical advise, but they actually refunded me 1/2 of the price, they later offered me full refund, but I didn't bother as I used working battery from air mouse in other device.
I didn't send anything back and I hope I won't have to because it's very long and expensive procedure (they must refund shipment later, but still makes me nervous).
Bonuses can be used to drop 30% of price (but not for flash sale/clearance/supersale/ mobile app) which is the biggest percentage I've encountered in Chinese shops. Bonuses are easy to earn - 50 points for video review of a $1... 5 products, and review doesn't have to be quality - just show product packaging look and operation.
The downside as with many Chinese shops is language barrier: there are situations where customer support doesn't understand your request for refund or order status and make a standard robotic reply.
Tip for consumers:
Use Paypal, don't waste money on Shipping Insurance.
They offer refunds to internal GB payment system, but you can always reuqest refund to original Paypal account if you don't want the first option.
My experience with this shop for 1 year is mostly positive and gets more positive as they improve service. Warranty experience is also good, so far my electric shaver had 1 of 3 razors broken and they refunded me 1/3 of a price; air mouse broke half a year after purchase (USB receiver not recognized with code 43 in Windows) I expected some technical advise, but they actually refunded me 1/2 of the price, they later offered me full refund, but I didn't bother as I used working battery from air mouse in other device.
I didn't send anything back and I hope I won't have to because it's very long and expensive procedure (they must refund shipment later, but still makes me nervous).
My latest purchase was Edifier W806BT headphones for 22$, which is great price. GB has very good bonus points program. Bonuses can be used to drop 30% of price which is the biggest percentage I've encountered in Chinese shops. Bonuses are easy to earn - 50 points for video review of a 1... 5$ products, and review doesn't have to be quality - just show product packaging look and operation.
The downside as with many Chinese shops is language barrier: there are situations where customer support doesn't understand your request for refund or order status and make a standard robotic reply.
For example they changed international phone number form and my phone was written without +380 code for Ukraine, which led to misunderstanding in the post office (phone numbers here are either typed with "0" or "+380" in the beginning because bare phone number doesn't work). It took very many posts to explain the problem as they told me I just filed it wrong.
There are opposite situations where I asked for technical help with getting items to work but was offered straight refund instead.
Also I don't like that they don't ship batteries to Ukraine.
I understand why people usually freak out at those standard replies and think they are getting scammed, but I have to say I never had to escalate my complaints to Paypal. I suppose people who aren't offered refund paid via other means.
Tip for consumers:
Use Paypal. Uncheck shipping insurance box, because hey refund via Paypal anyway.
Don't ask for refund if item didn't arrive unless 60 days passed, even Paypal will refuse.
If you want a refund for dead on arrival product immediately take photo of packaging with glued bar-code and send it via ticket along with a link to youtube video of a problem. This saves 1 day of time as they immediately start checking the problem. I'm not sure why they need bar code, but they ask for it.
Products used:
I bought smartphone, PC mouses, lightbulbs, BT headphones; some usb cables, wire clips and other small stuff
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