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1 Review by disappointed

The Mine

The Mine

12/25/17

I ordered a TV unit from The Mine more than a month before Christmas. The item was supposed to be delivered 2 weeks before the Christmas. It wasnt. I called them and the delivery company they work withSeko Logistics and scheduled delivery 4 different times. The driver never arrived and I waited for someone to call each time at home. I called Seko repeatedly and finally managed to talk to a supervisor who told me that the item was never loaded in the truck, and I was given wrong information before! They looked for the item for the next few days and I called The Mine to let them know about what happened. Each time I called, I explained my problem to different people all over again including 2 customer representatives who promised to solve my issue. All they did was to send an email to Seko and wait who never got back to them. So, I had to solve this with Seko myself. Finally, Seko delivered the huge box on a Friday evening, 2 weeks later than the day they were supposed to deliver. When I got home, I opened the box which seemed to be well-packaged, removed the protective liners and was shocked to see the furniture inside was severely damaged. There were cracks everywhere. To smash the item like that they must have put very heavy boxes on top of it! It was such a horrible outcome after waiting for so long and calling repeatedly to claim the furniture I paid for. I called The Mine in tears and they initiated a refund. But, it was Friday evening and they said that they cannot do anything for pick-up until Monday. I was stuck with a huge box which I managed to push outside the door. The item partially blocked the hallway in my building all weekend and I put a note on it saying that it will be picked up soon. Monday morning I called back and explained my problem all over again to a new person on the phone, because it was impossible to reach the customer representatives I talked to before. I notified them once again about the urgency of the situation and they said that they emailed the freight company. Unfortunately, the freight company has proved to be incompetent and unprofessional in so many ways by that time. But, people at The Mine kept behaving like this was not a big deal. They should understand that they have a responsibility to the customers they sell to! Then, a whole week has passed and nobody returned my calls. I called several more times, spent a lot of time and energy on the phone on top of my frustration during the past month and customer representatives didnt even show the courtesy to call me back and give me an update. I was hoping to enjoy this furniture by the holidays. Instead, they dumped the damaged furniture on me 2 weeks late, didnt send someone to pick it up, didnt call me, didnt return my calls. Today is Friday before Christmas and I called a junk removal company and paid $160 out of pocket to have the $680 worth of junk to be removed from the hallway of my building. I am extremely disappointed and frustrated. I will never order anything from The Mine again. I do not recommend this company to anyone who wants to stay sane. They ruined my our holiday! Oh, and also they did not post my honest review on their website.

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