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Diogo R.

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1 Review by Diogo

Musikhaus Thomann e. K.

  • Musikhaus Thomann e. K.

“Bought a faulty b7k ultra”
8/14/19

Bought a faulty b7k ultra, it came with a noise that turned the sound horrible. Recorded some videos reproducing the fault. Now they tell me the pedal is okay and refuse to give repair, refund or replace it. Horrible experience for me. I've been a costumer for years now... I even tested other b7k and not long ago I owned the b7k and the vintage. They tell me i don't like the sound of the pedal... I love darkglass pedals, just not the faulty ones. To resume it, I've spent 422 on a piece of junk and they refuse to do anything about it and will keep my money. I fell robbed! Well done Thomann...

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Thomann G. – Musikhaus Thomann e. K. Rep

Dear Diogo,

We are very sorry to hear about the trouble with your b7k ultra. Can you please contact us at leitung.service@thomann.de with your customer number so that our service care managers can take a closer look into the matter for you?
Thank you for your understanding

Your Thomann Team

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Frederico P.
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